Privacy policy

This Privacy Policy explains how thehappyfoodshop.com (referred to as “we”, “our”, or “the Site”) collects, uses, and protects your personal information when you browse, interact with, or make a purchase from our Site.


Information We Collect

When you use our Site, we may gather different types of information to help us operate effectively and provide you with the best possible service. This includes:

Device information

  • Examples: browser type and version, IP address, time zone, cookie identifiers, pages you view, search terms, and how you interact with the Site.

  • Why we collect it: to ensure the Site loads correctly, to analyze usage trends, and to improve user experience.

  • How it’s collected: automatically through cookies, log files, web beacons, and similar tools.

Order information

  • Examples: your name, billing and shipping address, payment details (including credit or debit card numbers), email address, and phone number.

  • Why we collect it: to process and deliver your orders, issue invoices and confirmations, screen for fraudulent activity, and provide customer service or updates about your order.

  • Source: directly from you during checkout.

Customer support interactions

  • Examples: information you share when contacting us for help.

  • Why we collect it: to resolve issues and provide effective support.


Use of Personal Information

We use your information for the following purposes:

  • To fulfill and deliver your purchases.

  • To process secure payments.

  • To communicate with you regarding orders, inquiries, or updates.

  • To monitor and reduce fraud or unauthorized activity.

  • To provide marketing or promotional materials in line with your preferences.


Sharing of Personal Information

We may share your Personal Information with trusted partners and service providers who help us deliver our services:

  • Our e-commerce platform provider (e.g., Shopify) to power our online store.

  • Analytics and advertising partners such as Google Analytics to understand visitor behavior (see their privacy policy here: https://policies.google.com/privacy).

  • Third parties when required to comply with laws, respond to lawful requests, or protect our legal rights.


Cookies

Cookies are small data files placed on your device to improve your browsing experience. We use cookies for:

  • Essential functions (e.g., enabling checkout).

  • Analytics (to understand how customers use our Site).

  • Advertising (to provide relevant promotions).

Most browsers allow you to manage or block cookies. Please note that disabling cookies may affect the functionality of our Site.


Your Rights

If you are located in the UK, EU, or EEA, you have certain rights under data protection law, including:

  • The right to access the data we hold about you.

  • The right to request corrections, updates, or deletion.

  • The right to restrict or object to certain types of data processing.

  • The right to data portability.

To exercise these rights, please contact us at the email below.


Data Retention

We will keep your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time.


Minors

Our Site is not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to request removal.


Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised “last updated” date.


Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

📧 hello@thehappyfoodshop.com
📍 JW World Limited, Unit 2 Wharf Street, Stockport, SK6 1BF, United Kingdom

Last updated: 01/09/2024